Cancellation & Returns Policy

At Homekrafted, we connect customers with home entrepreneurs offering homemade food, bakery products, handcrafted products, gifts and other products/services.

Last updated 20 September 2026

Because many products are freshly prepared, made-to-order, customised or handmade, cancellation and return eligibility may vary depending on the product.

1. Order Cancellation

Customers may request cancellation of an order before the order has been accepted/confirmed by the relevant seller or before preparation/processing has commenced.

Once a food order has been accepted and preparation has started, cancellation may not be possible.

For customised, personalised or made-to-order products, cancellation may not be possible once the seller has started preparing the product.

Homekrafted may cancel an order in circumstances including:

  • Product unavailability
  • Seller inability to fulfil the order
  • Incorrect pricing or product information
  • Delivery restrictions
  • Suspected fraudulent activity
  • Operational or technical reasons
  • Circumstances beyond reasonable control

Where an order is cancelled by Homekrafted or the seller and payment has already been received, the eligible amount will be refunded through the original payment method or another appropriate method.

2. Returns

Due to the nature of homemade and handcrafted products, food and perishable products are generally not eligible for return.

Non-food products may be eligible for return where:

  • The product received is materially different from the product ordered;
  • The product is damaged during delivery;
  • The wrong product has been delivered; or
  • The product has a manufacturing/quality defect, where applicable.

The customer should report the issue as soon as reasonably possible after delivery and preferably within 24 hours for food/perishable products and 48 hours for non-perishable products.

Photographs, videos, packaging details and other information may be requested to investigate a complaint.

3. Food & Perishable Products

For food, bakery, desserts, cakes, cooked meals, pickles, chutneys and other perishable products:

  • Returns are generally not accepted because of hygiene and food-safety considerations.
  • Complaints relating to missing, incorrect, damaged or substantially defective products should be raised promptly.
  • Homekrafted may request photographs/videos or other evidence.
  • Where a complaint is found to be valid, Homekrafted may provide an appropriate resolution, which may include replacement, partial refund or full refund, depending on the circumstances.

4. Damaged Products

If a product arrives damaged, customers should:

  • Take photographs/videos of the package and product.
  • Retain the original packaging.
  • Contact Homekrafted customer support as soon as possible.
  • Provide the order number and relevant details.

5. Refunds

Approved refunds will be initiated after verification of the complaint/cancellation.

The time taken for the amount to reflect in the customer's bank account/card/wallet may depend on the payment gateway, bank or financial institution.

6. Seller-Specific Policies

Certain sellers may have additional product-specific cancellation, return or replacement conditions. Such conditions may be displayed on the relevant product page.

Where there is a conflict between a seller's policy and applicable consumer law, applicable law will prevail.

7. Contact

Email: info@homekrafted.in
Website: homekrafted.in