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Terms of service

Homekrafted is a marketplace. Food is made and sold by independent home kitchens — we run the platform, take the payment, and stand behind the experience.

Last updated 3 August 2026

This policy is not yet complete. Homekrafted’s registered business details are still being finalised, so the company name, address and phone number below are placeholders. Everything describing how the service actually works is accurate. For anything urgent, email support@homekrafted.in.

1. Who you are contracting with

When you buy on Homekrafted, your contract for the food is with the HomeKrafter who makes it. Homekrafted operates the platform: listings, payment, delivery coordination, wallet, support and dispute resolution.

This is not a disclaimer we hide behind. We vet kitchens before they can list, we verify FSSAI registration where it applies, we hold payouts, and we resolve returns ourselves — see the cancellation & refund policy. But the food is cooked by a person, in their home, and the terms should say so.

2. Your account

  • You must be 18 or older to buy or sell here.
  • Keep your sign-in details to yourself. Anything done from your account is treated as done by you.
  • The details you give us must be accurate — particularly a delivery address and a phone number, since food that cannot be delivered cannot be remade.
  • We may suspend an account for fraud, abuse of a HomeKrafter, or repeated bad-faith returns. We will tell you why.

3. Orders, prices and availability

Prices are set by each HomeKrafter and shown inclusive of applicable taxes. Delivery fees, where they apply, are shown before you pay.

Placing an order is an offer, not a completed sale. An order can be declined — an ingredient ran out, the kitchen is closed that day — and if it is, anything you paid is returned to your wallet in full.

Food is made in small batches. Colour, texture and exact weight vary between batches; photographs are indicative. That is a property of home cooking, not a defect.

4. Delivery

We deliver within Chandigarh, Mohali, Panchkula and Zirakpur. Delivery windows are estimates, and a kitchen’s own schedule and prep time determine what you can pick. Somebody has to be able to receive the order at the address and time you chose — food left because nobody answered cannot be refunded.

5. Payments and the wallet

Payments are handled by our payment provider; we never see or store your card details. The Homekrafted wallet holds refunds, cashback and top-ups. Wallet balance can be spent anywhere on the platform, does not expire, and is not transferable and not withdrawable as cash except where we owe you a refund and you ask for it to go back to your card.

6. Reviews

You can review something only after an order containing it has been delivered to you. Reviews must be your own honest experience. We remove reviews that are abusive, contain personal information, or are clearly not about the item — and we do not remove one for being negative.

7. If you sell here

These apply in addition to everything above.

  • You are responsible for your food. Its safety, hygiene, accurate description, ingredient and allergen information, and shelf life are yours.
  • You must hold the registrations that apply to you, including FSSAI registration where required, and keep them current. Verification badges are granted by us on evidence and can be withdrawn.
  • List only what you can actually make. Mark items unavailable rather than accepting an order you cannot fulfil.
  • Payouts. We collect from the buyer and settle to you on the payout schedule, less the platform commission shown in your portal. Payouts on disputed orders are held until the dispute is resolved.
  • Your customers are not your mailing list. Buyer details are given to you to fulfil an order and for nothing else.
  • We may remove a listing or suspend a kitchen for a safety concern, a pattern of complaints, or misrepresentation.

8. Acceptable use

Don’t attempt to break, overload or gain unauthorised access to the platform; don’t scrape it; don’t impersonate anyone; don’t use it to sell anything illegal. Brand names, copy and design here belong to Homekrafted. Photographs and descriptions uploaded by a HomeKrafter remain theirs, licensed to us to display and promote their listings.

9. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited under Indian law — and your rights under consumer law are unaffected by anything on this page.

Subject to that, Homekrafted’s liability for any order is limited to the amount you paid for it. We are not liable for a HomeKrafter’s acts beyond our role in operating the platform and resolving disputes.

Allergies. These are home kitchens. We cannot guarantee any item is free from cross-contamination with nuts, dairy, gluten or anything else. If you have a serious allergy, check with the kitchen before ordering.

10. Changes and governing law

We may update these terms; material changes will be announced on the site rather than quietly edited in. These terms are governed by the laws of India, and the courts at Chandigarh have jurisdiction.

Questions go to support@homekrafted.in or the contact page.