Refund Policy

Refunds may be available depending on the nature of the order and the circumstances of the complaint.

Last updated 20 September 2026

Full Refund

A full refund may be considered where:

  • Homekrafted/seller cancels a confirmed prepaid order;
  • The ordered product is unavailable and payment has already been collected;
  • The wrong product is delivered;
  • The product is materially damaged or defective;
  • A valid complaint is established; or
  • A refund is otherwise required under applicable law.

Partial Refund

A partial refund may be considered where only part of an order is affected or where the circumstances reasonably warrant a partial adjustment.

Food Orders

Because food and other perishable products cannot generally be returned for hygiene reasons, refunds for food orders will be assessed based on the particular circumstances.

Refund Method

Approved refunds will generally be processed to the original payment method or another appropriate method.

The time taken for the amount to reach the customer may depend upon the payment gateway, bank or financial institution.

COD Orders

Where an eligible COD order requires a refund, Homekrafted may request bank-account/payment details necessary to process the refund.

Fraudulent Claims

Homekrafted reserves the right to investigate suspected fraudulent or abusive refund claims.

Nothing in this policy limits rights available to consumers under applicable law.