Shipping & Delivery Policy
Homekrafted connects customers with independent home entrepreneurs, sellers and service providers. Delivery timelines and methods may therefore vary depending on the product, seller, location and availability.
Last updated 20 September 2026
1. Delivery Areas
Homekrafted currently offers delivery in selected cities and locations.
Availability of delivery will be displayed during the ordering process and may depend upon the customer's delivery address and the availability of a seller or delivery partner.
For products such as homemade pickles, chutneys, gifting products, handicrafts and other eligible non-perishable products, shipping may be available to additional locations across India.
2. Delivery Timelines
Estimated delivery timelines may be displayed on the relevant product page or during checkout.
Fresh food and made-to-order products may have shorter delivery windows, while handmade, customised or shipped products may require additional processing time.
The estimated delivery time may be affected by:
- Seller preparation time
- Product availability
- Customer location
- Traffic and weather
- Delivery partner availability
- Public holidays
- Operational or technical issues
- Circumstances beyond reasonable control
3. Same-Day / Express Delivery
Where same-day or express delivery is offered, the applicable delivery time, cutoff and service area will be displayed at the time of ordering.
Same-day delivery may not be available for all products or locations.
4. Delivery Charges
Delivery charges, where applicable, will be communicated before order confirmation.
Charges may vary depending on:
- Distance
- Order size
- Product category
- Delivery speed
- Location
- Seller
- Applicable third-party delivery charges
5. Delivery Attempts
The customer is responsible for providing an accurate delivery address and ensuring that someone is available to receive the order where required.
If delivery cannot be completed because of:
- Incorrect address;
- Customer unavailable;
- Customer refusing the order;
- Customer not responding to calls/messages; or
- Access restrictions,
additional delivery charges or other consequences may apply depending on the circumstances.
6. Food Orders
Fresh and prepared food products should generally be consumed in accordance with the product's stated storage and consumption instructions.
Customers should inspect the package upon delivery and contact Homekrafted promptly if there is a significant issue with the order.
7. Delayed Delivery
Homekrafted will make reasonable efforts to facilitate delivery within the estimated timeframe.
However, delivery times are estimates unless expressly guaranteed.
8. Third-Party Delivery Partners
Delivery may be performed by Homekrafted, the seller or an independent third-party delivery/logistics provider.
Where a third-party delivery provider is used, the delivery may also be subject to that provider's operational terms.
9. Contact
Email: info@homekrafted.in