Privacy Policy

Homekrafted respects your privacy and is committed to handling personal information responsibly.

Last updated 20 September 2026

This Privacy Policy explains what information we may collect, why we collect it and how it may be used.

1. Information We Collect

Depending on how you use Homekrafted, we may collect:

  • Name
  • Mobile number
  • Email address
  • Delivery/billing address
  • Account information
  • Order history
  • Payment-related information
  • Customer support communications
  • Product reviews and feedback
  • Device and browser information
  • IP address and technical information
  • Information voluntarily provided to us

2. How We Use Information

Information may be used to:

  • Process and fulfil orders;
  • Coordinate deliveries;
  • Communicate with customers;
  • Provide customer support;
  • Process refunds;
  • Improve our products and services;
  • Personalise the user experience;
  • Prevent fraud and misuse;
  • Maintain platform security;
  • Comply with legal requirements; and
  • Send promotional communications where permitted by law.

3. Sharing of Information

We may share relevant information with:

  • Sellers/home entrepreneurs for fulfilment;
  • Delivery partners;
  • Payment gateways;
  • Technology/service providers;
  • Customer support providers;
  • Professional advisers; and
  • Government or law-enforcement authorities where legally required.

We do not intend to sell personal information to third parties for their independent marketing purposes.

4. Marketing Communications

Where legally permitted, Homekrafted may send information about offers, products, events or services.

Users may opt out of promotional communications through available unsubscribe mechanisms or by contacting us.

5. Cookies

Homekrafted may use cookies and similar technologies to:

  • Operate the website;
  • Remember preferences;
  • Understand website usage;
  • Improve performance; and
  • Support analytics and marketing activities where permitted.

Users may control cookies through browser settings, although disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable security measures designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling transactions, maintaining records, resolving disputes and complying with legal obligations.

8. Children's Privacy

Homekrafted services are not intended to be used independently by children where prohibited by applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.

9. Your Rights

Subject to applicable law, users may have rights relating to their personal information, including rights to access, correction, withdrawal of consent and other applicable rights.

Requests may be sent to:

info@homekrafted.in

10. Changes to this Policy

Homekrafted may update this Privacy Policy from time to time.

The revised version will be published on this page with an updated date.

11. Contact

Tics Foodworks Pvt. Ltd.
Homekrafted
Email: info@homekrafted.in