Grievance Redressal Policy

Homekrafted is committed to providing a transparent mechanism for customers, sellers and other users to raise concerns relating to products, services, orders, payments, deliveries or use of the platform.

Last updated 20 September 2026

Some business details are not published yet. Homekrafted’s registered office address, phone number and grievance officer are still being finalised and shown below as “not published yet”. For anything urgent, email info@homekrafted.in.

Grievance Officer

Namenot published yet
DesignationGrievance Officer
CompanyTics Foodworks Pvt. Ltd.
Emailgrievance@homekrafted.in
Phonenot published yet
Addressnot published yet

How to Submit a Grievance

A grievance may be submitted by email with:

  • Name of complainant
  • Order number, where applicable
  • Registered mobile/email
  • Description of the issue
  • Supporting photographs/documents, where applicable
  • Desired resolution

Upon receiving a grievance, Homekrafted will provide an acknowledgement and process the complaint in accordance with applicable law and its internal grievance procedures.

We may request additional information where required to investigate the matter.

Where a grievance concerns an independent seller, Homekrafted may coordinate with the relevant seller to investigate and resolve the issue.

Nothing in this policy limits any rights available to consumers under applicable law.

For consumer grievances, the National Consumer Helpline operated by the Department of Consumer Affairs can also be accessed at 1915.

Email: grievance@homekrafted.in