Payment Policy
Homekrafted may provide customers with multiple payment options, including online payment and, where available, Cash on Delivery.
Last updated 20 September 2026
Payments may be processed through authorised third-party payment service providers.
Online Payments
Customers may be redirected to or interact with a third-party payment gateway to complete payment.
Homekrafted does not intend to store complete card credentials where payment processing is performed by the payment service provider.
Cash on Delivery
COD may be available only for selected products, sellers, locations or order values.
Homekrafted may restrict COD where there is a history of:
- Failed deliveries;
- Order refusals;
- Fraudulent activity; or
- Other misuse.
Payment Failure
If payment is unsuccessful, the order may not be confirmed.
If money is debited but the order is not successfully created, customers should contact Homekrafted with the relevant transaction details.